Description

Under general supervision, performs work involving answering emergency and non-emergency voice and TDD calls and dispatching appropriate response units. Inputs information into a computer; relays information to law enforcement agencies on suspects and wanted persons. Uses a computer to enter and retrieve data.

Essential Job Functions include:

• Answers emergency and non-emergency voice and TDD calls from the public; determines the nature of the call; determines appropriate action to address call. 
• Dispatches the appropriate agency to the scene through use of radio and computer aided dispatch system; coordinates multi-unit and multi-jurisdictional response calls. 
• Dispatches additional support personnel as required to include, SRT, K9, ISD, LEO, wreckers, cabs, Fire Marshall, medical examiner, funeral homes, social services, and juvenile in-take officers. 
• Transmits and receives teletype communications using VCIN/NCIC/DMV terminal.
• Contacts callers to obtain or relay information relating to original call or complaint. 
•  Maintains awareness of available response units in order to dispatch calls appropriately and efficiently. 
• Performs routine maintenance of equipment. 
• Maintains all procedures, manuals, directories, and maps as required. 
• Assists callers with non-emergency situations, such as giving office hours and directions to locations. 
• Performs other related duties as assigned. 

Requirements

Education and Experience:

High school diploma or GED; and,

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. 

Licenses and Certifications (or ability to obtain within 6 months of hire): 

VCIN/CJIS Security Certification

Basic Communications Officer

CPR (BLS)